Delivery Information

All orders containing a defibrillator will be shipped on a next working day service and orders for smaller items such as replacement pads and batteries will be shipped on an economy (2-3 working days) service. Special shipping upgrades are also available at an oncost.

Delivery Times

• Goods that are ordered before 2:30pm will be dispatched the same day (on working days). Islands and remote locations, such as Northern Ireland, will usually NOT be delivered with a next day service. When you choose next day delivery during check-out for Islands and remote locations, the delivery method will be automatically changed by our system to courier (not next day) after entering the postcode.
• Economy service can take up to one week.
• Should we be out of stock of an item, we will inform you as soon as possible.
• Unfortunately, we cannot offer compensation for deliveries that are delayed.
• Customers living in remote areas should note that some delivery/servicing/installation services may be affected, or not available. We will inform you as soon as possible of any potential problems. If you want to check before placing an order, please call us on 0208 211 2054.
• If a customer is not in when delivery is attempted, the delivery driver will leave a card with details of the local depot. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product.

Payment and Security

All payments will be made through Stripe

If you should have any questions regarding security, please contact our team on sales@defibs.co.uk.